We hope you love your purchase from us, however if you’re looking to make a return then we are happy to offer a full refund or exchange within 14 days of your order

Please email confirming what you would like to send back together with your order number and we will arrange the return.


Please state what you would like to exchange and why. We offer free shipping on exchanges within the UK.

Refund Conditions:

  • You must request a return within 14 days of receiving your order.
  • Returned items must be received by the partner within 28 days. We advise you to return your unwanted item within 7 days of time to make sure the package will arrive on time.
  • Items must be returned unused and in good and saleable condition.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it. Earrings - We are not able to refund Earrings due to Hygiene Reasons.
  • Cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.

  • Animo Store does not accept liability for any returned goods lost or damaged in the post.

  • Please be sure to include your order number when returning the item.

  • Returns outside the stated time frame will only be accepted at the discretion of Animo Store.

  • Refunds will only be made to the card used to purchase the goods with.

  • Credit and debit card refunds may take up to 10 working days for your bank to complete.

  • Animo Store does not accept liability for the length of time particular banks take to process refunds.