Returns

Returns:

We hope you love your purchase from us, however if you’re looking to make a return then we are happy to offer a full refund or exchange within 14 days of your order

Please email info@animostore.co.uk confirming what you would like to send back together with your order number and we will arrange the return.

Exchange:

Please state what you would like to exchange and why. We offer free shipping on exchanges within the UK.

Refund Conditions:

  • You must request a return within 14 days of receiving your order.
  • Returned items must be received by the partner within 28 days. We advise you to return your unwanted item within 7 days of time to make sure the package will arrive on time.
  • Items must be returned unused and in good and saleable condition.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it. Earrings - We are not able to refund Earrings due to Hygiene Reasons.
  • Cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
  • We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.

  • Animo Store does not accept liability for any returned goods lost or damaged in the post.

  • Please be sure to include your order number when returning the item.

  • Returns outside the stated time frame will only be accepted at the discretion of Animo Store.

  • Refunds will only be made to the card used to purchase the goods with.

  • Credit and debit card refunds may take up to 10 working days for your bank to complete.

  • Animo Store does not accept liability for the length of time particular banks take to process refunds.